kaceno Privacy
Policy

kaceno collects personal data from players through several channels: directly when you register and use the Platform, automatically as you interact with our website and games, and occasionally from trusted third-party partners such as payment processors and identity verification services. The categories of personal data we collect include:

Registration and Account Data

• Full legal name as it appears on a government-issued identity document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postcode.
• Email address used for account communications, promotional messages (where opted in), and support correspondence.
• Mobile phone number, particularly the number registered with your preferred mobile financial service (bKash, Nagad, Rocket, or Upay).
• Username and encrypted password credentials.

Identity Verification (KYC) Data

• Copies of government-issued photo identification: National Identity Card (NID), passport, or driving licence.
• Proof of address documents: utility bill, bank statement, or mobile wallet transaction record dated within 90 days.
• Source-of-funds documentation where required for large transactions or enhanced due diligence reviews.

Financial and Transaction Data

• Deposit and withdrawal history, including amounts in BDT, timestamps, and payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer).
• Mobile wallet account numbers and bank account details provided for withdrawal processing.
• Bonus credit, wagering, and redemption records.

Gameplay and Behavioural Data

• Game session logs: games played, bet amounts, outcomes, session durations, and timestamps.
• Sports betting history: markets selected, stake amounts, odds accepted, and settlement results.
• Responsible gaming tool usage: deposit limits set, time-out periods activated, self-exclusion requests submitted.

Technical and Device Data

• IP address, device type, operating system, browser type and version.
• Cookies and similar tracking technologies (see the Cookies section below for full detail).
• Login timestamps, session duration, and navigation patterns on the Platform.

kaceno processes your personal data for specific, legitimate purposes. We do not use your data for purposes incompatible with those for which it was collected. The primary purposes for which we process personal data are as follows:

kaceno does not engage in automated decision-making that produces legally binding or similarly significant effects on players without human review. Where automated tools are used as part of fraud detection or responsible gaming monitoring, any decision to restrict, suspend, or close an account is subject to human oversight and can be reviewed by contacting our support team.

If you have opted in to receive promotional communications, kaceno may send you emails or in-platform messages about bonuses, seasonal promotions (such as those tied to BPL season, Eid, or the T20 World Cup), and new game launches. You may withdraw this consent at any time by contacting [email protected] or by following the unsubscribe instructions included in any marketing email.

kaceno does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

Service Providers and Data Processors

kaceno engages trusted third-party companies to perform specific functions on our behalf. These companies act as data processors under our instruction and are contractually bound to process your data only for the purposes we specify and to maintain appropriate security standards. Categories of processors include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partnered Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) — for transaction processing and mobile wallet verification.
• Identity verification providers: Third-party KYC service providers used to validate identity documents and screen against sanctions lists.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose game engines operate within the Platform and may receive anonymised session data for fair-game audit purposes.
• Analytics providers: Tools used to analyse anonymised and aggregated Platform usage data to improve user experience. No personally identifiable information is shared for analytics purposes.
• Cloud infrastructure providers: Secure server hosting and data storage services operating under strict confidentiality agreements.

Legal and Regulatory Disclosures

kaceno may be required by law or by a lawful request from a competent authority to disclose personal data. Such disclosures may be made to:

• Law enforcement authorities, courts, or government agencies in response to a legally valid order or request.
• Financial intelligence units or anti-money-laundering bodies where kaceno has a statutory obligation to report suspicious activity.
• Legal advisors and auditors retained by kaceno for the purpose of legal compliance, dispute resolution, or financial audit.

kaceno uses cookies and similar tracking technologies (collectively, "cookies") to operate the Platform effectively, maintain your logged-in session, remember your preferences, and gather anonymised usage statistics that help us improve the platform experience for all players.

Types of Cookies Used

kaceno does not use advertising or retargeting cookies. We do not share cookie-derived data with advertising networks or social media platforms for the purpose of serving targeted advertisements.

Managing Cookies: You may configure your browser to block or delete cookies at any time. Note that disabling strictly necessary cookies will impair the functionality of the Platform, including the ability to log in and maintain a game session. Functional and analytics cookies can be disabled without preventing access to core Platform features. Browser-level cookie management instructions vary by browser; please refer to your browser's help documentation for guidance.

kaceno retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with applicable legal and regulatory obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Active account data (name, email, address, contact details): retained for the duration of your account registration plus a minimum of five years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• Identity verification documents (KYC records): retained for a minimum of five years following the closure of the associated account, in line with standard financial services compliance practice.
• Transaction and financial records: retained for a minimum of five years following the date of each transaction to support audit, dispute resolution, and regulatory compliance.
• Gameplay and session logs: retained for up to three years following your last active session, after which they are anonymised or deleted.
• Support communications: retained for up to two years following the resolution of the relevant support case.
• Marketing preferences and consent records: retained until you withdraw consent, and for one year thereafter as evidence of the consent record.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where data cannot be immediately deleted due to technical constraints (for example, data held in backup systems), it will be isolated from active processing and scheduled for deletion at the next available opportunity.

kaceno employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no system can guarantee absolute security, we continuously review and improve our security practices in line with industry standards.

Technical Measures include:

• SSL/TLS encryption for all data transmitted between your device and kaceno's servers.
• Encryption of sensitive data fields (including passwords and payment credentials) at rest using strong cryptographic algorithms.
• Firewall protection, intrusion detection systems, and regular security scanning of Platform infrastructure.
• Multi-factor authentication options for player account logins.
• Segregation of production and non-production environments; no real player data is used in testing environments.

Organisational Measures include:

• Access to personal data is restricted to kaceno employees and contractors who genuinely require it to perform their job functions, on a strict need-to-know basis.
• All staff with access to personal data receive data-protection training and are bound by confidentiality obligations.
• Third-party service providers with access to personal data are subject to data-processing agreements requiring them to maintain equivalent security standards.
• Regular internal reviews of data-handling practices and access controls.

Data Breach Response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, kaceno will take immediate steps to contain the breach, assess its scope and impact, and notify affected players as promptly as practicable. Notifications will be sent to the registered email address on file and will describe the nature of the breach, the categories of data affected, and the steps we are taking in response.

You are responsible for keeping your kaceno login credentials confidential and for notifying us immediately if you suspect that your account has been compromised. Contact the support team at [email protected] or via 24/7 live chat.

As a player using the kaceno Platform, you have a number of rights in relation to the personal data we hold about you. kaceno is committed to upholding these rights and will respond to any valid request without undue delay and at no cost to you.

• Right of Access: You may request a copy of the personal data kaceno holds about you, along with information about how it is processed. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly from within your kaceno account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to exceptions where kaceno is required to retain data to comply with legal obligations — for example, anti-money-laundering record-keeping requirements.
• Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances — for example, while a dispute about accuracy is being resolved, or while you object to processing based on legitimate interest.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interest, including the use of your data for marketing purposes. Where you object to marketing, we will cease processing your data for that purpose immediately.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

kaceno takes its data-protection responsibilities seriously. If you have any questions, concerns, or complaints about this Privacy Policy, the way your personal data is being processed, or how we have handled a data rights request, please contact us using the details below.

• Email: [email protected] — please use the subject line "Privacy Enquiry" for all data-related correspondence.
• Live Chat: Available 24/7 at kaceno.net — for urgent data-related concerns, our live chat support agents can escalate your query to the appropriate team immediately.
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).

kaceno reviews and updates this Privacy Policy periodically to reflect changes in our services, technology, and applicable data-protection standards. When material changes are made, we will notify registered players via the email address on file or via a prominent notice on the Platform. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

By continuing to use the kaceno Platform after any updates to this Privacy Policy are published, you acknowledge and accept the revised terms. If you do not agree with the updated Privacy Policy, you must cease using the Platform and may request account closure by contacting our support team.